FAQs IPARTMENT

General
Questions
Questions about
Check-In
Questions during
the stay
Questions about
Check-Out
What is a serviced apartment?
A serviced apartment at ipartment is a cozy and high-quality furnished apartment including kitchen. We provide you with everything you need to make you feel at home in your second home. From a fully equipped kitchen with coffee machine to hand and shower towels, iron and cozy bed linen. In times of home office, our apartments offer an ideal environment to concentrate on work. A good internet connection is of course provided.
Regular cleaning and linen changes are also included.
However, should you ever need support, we are always available on a 24/7 emergency number.
What's the difference to a hotel?
Serviced apartments combine the comfort of your own apartment with the service of a hotel. With a ready-to-eat kitchen, you are more flexible and can conjure up your favorite dish at any time. Our serviced apartments are significantly cheaper than a hotel for long-term stays and offer you more comfort. But you can also enjoy the benefits of our houses for short stays.
What makes ipartment so special?
At ipartment, we understand that beautiful living space alone does not make a home. It needs much more. In addition to selected, exclusive furnishings and well thought-out details, we focus on personality, functionality and first-class service.
This mentality has made us one of the leading serviced apartment providers.
Because as the perfect host, we act with attention to detail and skillfully in the background, but are always there for our guests. This creates a private ambience for a second temporary home, where our guests receive the complete package of living, living and working - always in the best location.
What is the minimum and maximum rental period?
You can book our serviced apartments for stays of as little as 1 night and up to 6 months. The details may vary slightly depending on the location.

Our central reservation service will be happy to help you here:
+49 (0) 221-921 636 200 or welcome@ipartment.de

How do I pay for my ipartment?
You can pay for your ipartment by bank transfer, credit card, EC card or PayPal.
The first payment must be made up to 5 days before arrival.
Do I have to pay a deposit?
Yes, a deposit of only EUR 1,000 is required for all reservations of one month or more. For corporate bookings, we will be happy to check whether we can also accept a cost transfer as an alternative. Just get in touch with us.
What are the general cancellation conditions?
We offer flexible cancellation conditions:

Shortstay- bookings (1-6 nights): free of charge until 1 day prior to arrival
Midstay-Buchungen (7-27 Nächte): bis 7 Tage vor Anreise kostenfrei
Longstay-Buchungen (ab 28 Nächten/ 1 Monat): bis 7 Tage vor Anreise kostenfrei

In case of a late-cancellation after the given deadlines, 100% of the rental price will be charged.
How can I cancel or change my booking?
Changes as well as cancelation or termination must always be made in writing.
Please contact our reservation department at welcome@ipartment.de

If you made the booking via a booking portal, please contact the portal through which you made the booking.

Can I bring my pet?
Unfortunately, pets are not allowed in our apartments.
Can I smoke in my ipartment?
We only have non-smoking apartments in which smoking is not permitted.
What equipment does my ipartment have?
Here you will find everything you need for a pleasant stay. In addition to the well thought-out furnishings, all our apartments are equipped with a kitchen including crockery, pots and pans, stove, dishwasher, microwave, coffee machine and a fridge with freezer compartment. You will also find a TV, iron and ironing board in your apartment. You will also find a hairdryer and a safe for personal belongings in your apartment.
What is included in the price?
The price includes VAT, all additional costs including Wi-Fi and regular basic cleaning with linen change. (The cleaning interval depends on the length of stay, but at least every 2 weeks)
Where can I park my car on site?
At many locations, we also offer our own parking spaces, subject to availability. You can request these directly when booking. Please also contact our reservations department on +49 (0) 221-921 636 200 or welcome@ipartment.de for more information.
What do I do, if I haven't booked a parking space?
You can book a parking space with your house manager at any time. If a parking space is no longer available, we will be happy to help you find one in the surrounding area. We recommend that you contact us as early as possible.
My company needs apartments regularly or in different cities. Do I get special conditions or other benefits?
Yes, we offer special and individual conditions for corporate customers. It is also possible to set up your own booking channel.
We agree a company price agreement for this.
If you are interested, please send us an e-mail with the subject “Corporate customer” to welcome@ipartment.de
Can I view an apartment beforehand?
You are welcome to arrange a viewing appointment with us. Please send us an email to welcome@ipartment.de or call us on 0221 921 636 200.
Do I receive a landlord's certificate?
If you have booked for at least one month, we can issue you with a landlord's certificate on the day of your arrival.
Teile uns bitte vorab mit, dass du diese benötigst und wir werden für dich die Bescheinigung vorbereiten. 
Can I receive guests in my ipartment?
You are welcome to receive guests in your apartment.
If you would like to receive an additional person in your apartment overnight, please notify our house manager in advance. 
How do I check-in?
You will receive an e-mail with all your arrival details and your personal access code by around 3 pm on the day of arrival. You can use this access code to enter the building and your apartment.
From when/until when can I check in?
You can check in to your ipartment from 15:00. As soon as you have received your access data, the apartment is ready and you can arrive at any time. A personal handover is possible by arrangement.
How can I extend my stay?
You can extend your stay directly online via the homepage.
Or you contact the reservation team directly via mail or phone:
welcome@ipartment.de 
+49 (0) 221-921 636 200
Or at our colleagues on site.
You will find all the information you need in the digital guest folder.
Where can I find a contact person?
We are there for you on site during office hours from Monday to Friday. You can also reach us at any time (24h) on +49 (0) 221-921 636 200.
Is there an emergency number?
In emergencies, you can also reach our on-call service after 6 p.m. on +49 (0) 221-921 636 200.
Something is broken in the ipartment, what now?
Please report any damage or defects directly to our colleagues on site or to our operations team at operations@ipartment.de.
I lost my access chip, what now?
You can use your access code to open the door and have a new chip made the following day by our colleagues on site.
When will my apartment be cleaned?
Regular cleaning takes place every 2 weeks. You are welcome to book a weekly cleaning service for a small extra charge.
For stays of less than a month, cleaning is done once a week.
Where to put my garbage and what do I have to consider?
We have garbage rooms in every house. These are signposted in each house Please observe the specified waste separation.
How can I do my laundry?
Please use the designated laundry rooms and download the WeWash app if needed. There is a charge for the use of washing machines and dryers.
How do I get extra linens such as comforters, pillows, or towels?
Please contact our colleagues on site directly or write to: welcome@ipartment.de
Do I have to register the GEZ fees (tv-licence fees)?
If you are registered with us as your main residence, GEZ fees may apply. Guests who use our apartments as a secondary residence can be exempt from this. More information.
How can I book a meeting room?
We have meeting rooms at selected locations in Berlin, Frankfurt and Böblingen. Ask our on-site house manager about the availability and booking options for our meeting rooms.
How do I check-out?
You have the choice between a personal and a contactless check-out. With a contactless check-out, you can leave your access chip in the apartment, leave the apartment and close the door.
For a personal check-out, simply contact our colleagues on site to arrange an appointment for handover.
When do I have to check-out?
Our check-out is until 11:00 a.m.
When will I get my deposit back?
You will receive your deposit back within 4 weeks. Please let us know your bank details before you move out so that we can transfer the deposit to you promptly. Any damage caused will be offset against the deposit.
How and when do I receive my invoice, where can I ask for it?
You will receive the first invoice on the day of arrival at the latest. Please contact our colleagues on site or our head office at welcome@ipartment.de or +49 (0) 221-921 636 200
What happens if I forget something in the ipartment?
Lost and found items are collected and stored. You are welcome to pick it up on site or we will send it to you - at your expense.
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