Check-In 24/7.

No matter when you arrive in Hamburg: With our digital 24-hour check-in, you are completely flexible. On the day of arrival, you will receive your personal access code by email - and can use it to enter the building and apartment at any time. Fast. Secure. Contactless.

A small “Welcome”.

For your perfect start in Hamburg: A lovingly put together welcome package awaits you on arrival. It contains small gifts (such as coffee capsules for the coffee machine) and useful information about your stay.

Concierge service on site.

Our concierge service is there to help you with all your questions and requests. Do you need restaurant recommendations, a cab or have a special request? We are happy to help - by phone around the clock or in person during office hours.

Digital guest folder.

Your smart companion for your entire stay in Hamburg:
Our digital guest directory gives you 24/7 access to everything you need - from WiFi information and device settings to insider tips in the area. Simple, fast and always up to date.

Fresh laundry - without effort.

A communal laundry room is available at our locations, where you can conveniently book modern, high-quality washing machines. So you can stay flexible and carefree when you're on the move. You can find all the information on use, booking and billing in your digital guest folder or directly from the guest manager.

Our bike rental.

Want to explore Hamburg flexibly and sustainably? We offer bikes for hire at both of our locations in Hamburg for a small fee. Whether for your next appointment or for a spontaneous discovery tour - just ask our guest manager or take a look at the digital guest folder for more information on booking and availability.

Urban experience - high above the rooftops.

If you prefer to end the evening with a cool drink and an impressive view, simply climb up to MOON 46 - the stylish roof garden directly above our ipartment floor in the Hafencity location.

Safe parking - directly under our roof.

A modern underground parking garage is available at both locations in Hamburg. Ideal for guests with their own vehicle - so you can arrive stress-free and start your day flexibly. All information on availability, access, maximum vehicle height and costs can be found in your digital guest folder or obtained directly from the guest manager.

E-charging station available.

E-charging stations are available at the Hamburg Eimsbüttel location so that you can conveniently charge your electric vehicle on site. Please note that availability is limited and booking in advance is recommended.

Our fitness cooperations in Hamburg.

Stay fit - even on the go! At both locations, we cooperate with selected fitness studios in the vicinity. So you can continue your usual workout routine in comfort. You can find all the information about partner studios, rates and access in the digital guest folder or directly from the guest manager.